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CenturyLink Installation Guide

Apply our tips to make your cyberspace setup process headache-costless.

Lesser line

For new CenturyLink internet customers, no i's idea of a fun day involves waiting between 8 a.1000. and 5 p.yard. for an installation appointment that'll always exist closer to 5 p.m. than you'd like.

So before yous schedule that technician visit, consider doing a CenturyLink cyberspace self-installation by yourself and potentially save time. Read on to find out what you'll demand to connect CenturyLink internet to your home and whether self-installation is a adept fit for you.

How to self-install CenturyLink internet

If you can prepare a laptop or smartphone without needing to telephone call your nearest nephew or niece, you lot can do a CenturyLink cocky-install. Here's what you'll need to do ahead of time.

Order your CenturyLink cocky-install kit

When you're purchasing CenturyLink service online, you can include a self-installation kit if yous have a qualifying address or internet program.

CenturyLink's self-installation eligibility varies by location. Just you can commonly go a kit if y'all're purchasing a CenturyLink plan with download speeds of less than 40 Mbps or if your address previously had CenturyLink service.

You tin can also request a self-installation kit with your CenturyLink plan if yous're talking to a live salesperson.

What's in the box?

You'll observe the following items in your CenturyLink self-installation kit:

Ability adapter
Combo Wi-Fi router/DSL modem
Green telephone cable
Yellow Ethernet cable

Self-installing CenturyLink net

Now that y'all've seen what'south in the CenturyLink box, it's time to plug everything in.

Find a phone wall jack on the primary floor of your dwelling house, considering yous'll need to connect it to the combo modem/Wi-Fi router. By keeping the device in a key expanse, you'll create a consequent Wi-Fi bespeak for the whole firm.
Plug the power adapter into a wall outlet and insert the round plug into your router/modem.
Apply the greenish phone cable to connect your phone jack to the combo modem/router. The modem/wireless router's telephone jack will be a separate input on the unit of measurement's backside.
If you have an older computer without a Wi-Fi antenna or desire a stronger cyberspace connection, connect the modem/router to your estimator's Ethernet port using the yellowish Ethernet cable. The modem/router'south Ethernet port volition be any of the yellow jacks on the unit'due south backside.

Installing CenturyLink DSL filters

If y'all also accept CenturyLink telephone service, you'll demand to install DSL filters on all your landline phones. Technicians can bring free DSL filters during installation appointments, or y'all tin lodge them from CenturyLink for a $4.95 aircraft charge.

Unplug the phone cable from the wall telephone jack.
Plug the DSL filter into your wall jack.
Plug your phone cable into the filter.

Pro tip: Similar with self-installation, CenturyLink's modem rental requirements depend on your service address and CenturyLink net plan. If CenturyLink gives you lot the all clear to buy your ain modem, utilise CableTV.com'southward guide to the best CenturyLink-compatible modems to go ane and save a few bucks in the long run.

Activating your CenturyLink internet service

Once your hardware is all gear up, information technology but needs to be activated through CenturyLink. This process takes only a few minutes worth of clicking.

Online: Earlier you lot become started, connect your computer to the modem/wireless router using the Wi-Fi credentials on the device's bottom. Open your web browser and visit CenturyLink'south activation website to finish the setup process.
Phone: CenturyLink modems cannot be activated over the phone.
Television: CenturyLink doesn't offering TV services.
Mobile app (Android or iOS): Download the My CenturyLink mobile app on Google Play or the App Shop. Open up the app and click Install My New Modem to start the self-activation process.

Pro installation vs. self-installation

CenturyLink installation pros and cons

If your home qualifies for CenturyLink self-installation, it's hard to beat the time savings from a self-install. Once you lot get your CenturyLink equipment, it'll take just a few minutes to go your home online and you won't need to schedule any technician appointments.

Pro tip: If you're having tech issues that can't be solved past CenturyLink's activation portal or the My CenturyLink mobile app, cheque out CenturyLink's cocky-installation back up page for more troubleshooting help.

Still, CenturyLink'south professional installation is free, which is a dainty benefit versus competitors who will tack on extra $50 or $100 fees to ship a technician out. Merely because of COVID-xix scheduling challenges, CenturyLink tin can't guarantee specific appointment windows and needs yous to be around for an unabridged eight-hr workday.

We'd recommend pro installation simply if you're in a home that hasn't been set up for internet or CenturyLink service. Technicians have the technical knowhow to admission outdoor cables and drill wiring into your house if needed. Otherwise, stick with self-installation to quickly get your home online.

Schedule a CenturyLink pro installation

Professional installation of CenturyLink internet

*CableTV.com customer-satisfaction survey (2020)

CenturyLink internet equipment: buy or rent?

Through CenturyLink, you tin buy a combo Wi-Fi router/modem for $200 or hire one for $15 per month. CenturyLink cobweb internet customers become a gratis modem with their subscription.

Since CenturyLink doesn't crave contracts, equipment rentals can be a decent option if you lot need net service for less than a year. Later 12 months, you would be paying $180 in CenturyLink equipment rental fees.

But despite the loftier $200 cost tag, buying a modem outright will cost less than a rental if y'all stick with CenturyLink for the long haul.

Afterward 14 months, y'all'll be paying $210 in rental fees and would have saved money past purchasing a CenturyLink router/modem at the kickoff of your service. When you purchase your equipment through CenturyLink, it'll also come with a one-year warranty that protects against hardware failures.

If you demand CenturyLink service for less than a year, we'd recommend renting cyberspace equipment. Otherwise, spring for the $200 CenturyLink modem or buy your ain unit using our CenturyLink-compatible modem guide to avoid extra rental fees.

CenturyLink Wi-Fi setup

Because CenturyLink uses combo DSL modem/Wi-Fi routers, you can easily ready upwardly a wireless net connexion without additional hardware.

How to connect to your CenturyLink Wi-Fi network

Look at the bottom of your CenturyLink modem/router. On a sticker, you'll notice the Wi-Fi network proper noun and password by the SSID and passphrase sections.
Become to the Wi-Fi settings page on the device yous want to connect to the cyberspace.
Click the network name that matches your CenturyLink device.
Enter the countersign to finish the Wi-Fi setup procedure.

Final take

Unless your firm needs to accept cable replaced or routed for the first time through your walls, we'd recommend sticking with a CenturyLink internet self-installation kit. CenturyLink's hardware is simple to unpack and the provider's walk-throughs guide you through the entire activation process.

Nosotros'd also recommend buying your CenturyLink equipment. At $15 per month, a rental makes sense just if yous need internet service for just a few months.

CenturyLink installation guide FAQ

How do I activate my CenturyLink internet?

To activate your CenturyLink internet, use the My CenturyLink mobile app or visit the QuickConnect website on a device that'due south connected to your modem/Wi-Fi router.

Why tin can't I connect to my CenturyLink Wi-Fi?

Wi-Fi problems tin be caused by a variety of hardware or network bug. To solve common bug, unplug your CenturyLink modem/router for 15 seconds before plugging it back in. Likewise, make sure you're entering the correct network name and password, which tin can exist found on your Centurylink router's bottom.

If you're nonetheless having problems with your router/modem, information technology might exist time to attain out to CenturyLink customer service.

Practice I need a telephone jack for CenturyLink cyberspace?

CenturyLink'south DSL modems demand a phone jack in gild to connect to the internet. Your modem volition come with a greenish phone cablevision that connects to the wall jack.

Can I utilize my own router with CenturyLink?

CenturyLink primarily offers combo Wi-Fi router/modems, but you can nevertheless employ whatsoever wireless router by connecting it to the white WAN port on the back of your CenturyLink device.

Is CenturyLink DSL or cable?

CenturyLink is primarily a broadband DSL internet provider that besides offers fiber internet coverage.

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Source: https://www.cabletv.com/centurylink/installation-guide